Support

Quick start

1. Open Settings → Support.
2. Click New ticket.
3. Add a short subject, describe the question or problem, and optionally attach images or videos.
4. Submit the ticket. You receive an email confirmation, and WorshipDeck support is notified.
5. Open the ticket anytime to continue the conversation. You get an email when support replies.

Deep dive

What this page is for

Support is your inbox for WorshipDeck help. Any signed-in user can:

• Create a ticket for a question or problem
• Attach screenshots or short videos
• Reply in a conversation thread
• See ticket status (open or closed)

Platform admins answer from the admin Support section. Replies stay in the same conversation.

Creating a ticket

1. Click New ticket
2. Enter a subject that names the issue
3. Write the details — what you expected, what happened, and any error text
4. Attach images (up to 10 MB) or videos (up to 100 MB) if they help
5. Send the ticket

You can attach up to five files per message.

Following the conversation

Open a ticket from the list to see every message in order. Add a reply at the bottom. A closed ticket reopens when you send a new message.

Emails notify you when:

• Your ticket is submitted
• Support replies

Reply in WorshipDeck rather than the email itself.

When to include an Operation ID

If an error toast or usage entry includes an Operation ID, paste it in the ticket message. Church admins can also look up sanitized operation timelines on the hidden Operation support page.

Tips

• One issue per ticket keeps replies easier to follow.
• Screenshots of the full window (including the error) help more than a cropped icon.
• Include the church name and what you were doing (upload, present, billing, invite).

Troubleshooting

I did not get a confirmation email

• Check spam or promotions.
• Confirm the email on your profile is current.
• The ticket is still created even if email delivery fails — refresh the Support list.

I cannot attach a file

• Use JPEG, PNG, WebP, GIF, MP4, WebM, or QuickTime.
• Images must be 10 MB or smaller; videos 100 MB or smaller.
• Attach no more than five files per message.

My ticket looks closed

Send another message to reopen it, or wait for support to reopen it after they reply.