Support operations

Look up an operation ID, view its timeline, and follow recovery links.

Enter an operation ID from an error or email, review the event timeline, and follow safe recovery steps.

Quick start

Copy an Operation ID from an error message, toast, usage ledger entry, or support email.
Open Settings → Support (/settings/support). Church admins only.
Paste the ID into Operation ID and click Look up.
Review Current state and the event timeline.
Follow Safe recovery options links when offered.

You should see sanitized operation details — no sermon text, member data, or file contents.

Deep dive

What this page is for

Support lets church admins look up a single operation ID and see what WorshipDeck recorded about that request. Use it when:

An error message includes an operation ID
The Usage ledger references a Source operation
Operations dead-letter replay did not resolve the issue
WorshipDeck support asks you to look up a specific ID

This page shows sanitized operational events only — metering, job stages, and recovery hints. It does not expose church content.

Operation ID format

Operation IDs must match WorshipDeck's validation pattern:

8–128 characters
Start with a letter or digit
May contain letters, digits, and ._:-

If the ID is too short, malformed, or copied with extra spaces, you see Enter a valid operation ID.

IDs are scoped to your active church. An ID from another organization returns No operation was found for this church.

Look up workflow

Paste the full operation ID into the monospace input field
Click Look up (shows Looking up… while loading)
On success, the Operation details panel appears

Use the copy control next to the ID when sharing it with WorshipDeck support.

Current state

Current state summarizes where the operation ended up. Status values include:

Status	Meaning
Received	Request accepted
Queued	Waiting to start
Running	In progress
Waiting	Blocked on a dependency or review
Failed	Terminal failure
Completed	Finished successfully

Event timeline

The timeline lists chronological events with timestamps and status codes. Event types include:

Request received
Ingestion updated
Background job updated
Connector updated
Operation failed / Operation completed

Each entry shows date, status, and an optional error code. Use the timeline to see whether a job retried, failed at a specific stage, or completed after a delay.

Sanitized usage attribution

When metering applied to this operation, Sanitized usage attribution lists:

Meter name (for example ai.cost, connectors.requests)
Estimated vs actual amounts
Settlement status

Cross-reference with Usage & limits for church-wide totals and reset dates.

Safe recovery options

When WorshipDeck can suggest a next step, Safe recovery options shows links such as:

Review usage and reset times — opens usage settings
Review billing and plan limits — opens billing (nothing is purchased automatically)
Review integrations — opens the integrations hub
Review support details — stays on this page for another lookup

Recovery links are safe — they navigate to settings pages or suggest retries. They do not replay jobs, purchase credits, or modify data without your explicit action elsewhere.

Support vs Operations

Page	Use when
Support (this page)	You have an operation ID and need its timeline
Operations	You want to see all active jobs or replay dead letters
Sync operations	The issue is integration sync (Planning Center, calendars)

Start with Support when you have a specific ID. Use Operations for church-wide job recovery without knowing the ID upfront.

When to contact WorshipDeck support

Contact human support when:

Lookup returns No operation was found but you have a recent error with an ID
Safe recovery options includes Contact support with this operation ID
The timeline shows Failed with a code you do not understand
Recovery steps did not resolve the issue after two attempts

Include the operation ID, approximate time, and what you were doing (upload, email send, sync, etc.).

Tips

Copy the operation ID immediately when an error appears — some toasts dismiss quickly.
Look up IDs from the usage ledger to understand unexpected meter charges.
Follow recovery links before replaying dead letters — replay can incur more cost.
Share the copied ID with your team before escalating to WorshipDeck.
Check Operations if support asks you to replay a dead-lettered job.

[!note] Operation lookup is read-only. Replaying or canceling jobs happens on Operations or feature-specific pages — not here.

Troubleshooting

Enter a valid operation ID

Remove spaces, quotes, or URL fragments around the ID.
Confirm the full string was copied (IDs are at least 8 characters).

No operation was found for this church

Verify you are in the correct active church.
The operation may belong to a different organization or have expired from lookup.
Double-check the ID from the original error — typos are common.