Troubleshoot Service Companion

Quick start

1. If the public link shows as not found, confirm the address, select Enable companion link, and choose Save.
2. If Enable companion link is unavailable, add at least one available presentation to the service.
3. Read any summary-generation message. Generation can continue without a sermon, but ambiguous sermon links must be corrected before trying again.
4. For missing notes, lyrics, or media, check the companion settings and source content, then save the service.
5. If the browser blocks copying, previewing, or downloading a QR code, allow the action and try again.
6. If a QR presentation cannot be created, confirm that a theme is selected and that the service does not already have a connected QR presentation.
7. For stale content, save pending edits. Review conflict messages and save again, then ask attendees to refresh the public page.

Deep dive

The public link shows as not found

A public link can show as not found when the link is disabled, the address is wrong, or the service was deleted. Select Enable companion link and choose Save, or copy the address again and use the new copy. If the service was deleted, its companion cannot be restored from that address. See Share Service Companion.

Enable companion link is unavailable

Enable companion link remains unavailable until the service contains an available presentation. The panel explains: Add at least one available presentation to this service before enabling the companion link. Add an available presentation, then return to the companion settings. See Service builder.

No linked sermon note was included

No linked sermon note was included. means summary generation continued without a sermon. Review the generated draft and either use it as written or edit it before saving. See Share Service Companion.

More than one linked sermon note qualifies

More than one linked sermon note qualifies. Correct the service links and try again. means generation did not replace the current summary. Correct the service links so only one sermon note qualifies, then generate again. See Share Service Companion.

Speaker notes do not appear

Confirm that Show speaker notes is selected and that the change was saved. Notes appear only on slides that contain speaker notes; slides without notes still appear. Review the attendee experience in View Service Companion and check the publishing precautions in Service Companion privacy.

Lyrics do not appear even though the song has slides

Confirm that Show song lyrics is selected and that the change was saved. A song also needs a usable lyric arrangement from eligible composed-song data. When that data is unavailable, the slides still appear but the lyrics view does not. See View Service Companion and Service Companion privacy.

Media does not load

Confirm that the media appears on a published slide. Then select Enable companion link and choose Save. Media outside the published slides is not available through the companion. See Service Companion privacy.

Copy, Preview, or QR code download fails

If the copy icon does not change to a green check, the Preview window does not open, or WorshipDeck shows Could not download the QR code., the browser may have denied clipboard access or blocked the popup or download. Allow the requested browser action and try again. See Share Service Companion.

Create QR presentation is unavailable

Create QR presentation requires an editable Service Companion with a retained companion address. In the create dialog, choose Next and select a theme before creating the presentation.

After a QR presentation is created, the action changes to View presentation because a service can have only one connected Service Companion QR presentation. Removing it from Service order does not make the create action return. Delete the presentation itself to clear the connection and create a replacement.

The QR presentation is not at the top of the service

WorshipDeck inserts a newly created QR presentation as the first item. It can be reordered afterward like any other service item. Removing it from the order does not delete the presentation or clear its Service Companion connection.

Follow live does not appear

Follow live appears beside the service title only while the service is running. Before the service starts, and after it ends, the page stays in the browse view. See Follow live in Service Companion.

The live page asks you to refresh

This slide changed after the link was opened. Refresh the page to see it. means the slide on screen is not in the page you opened. Refresh the public page. The last slide the page could show stays visible until you do.

Speaker notes or lyrics are missing while following

Confirm that Show speaker notes or Show song lyrics is selected and that the change was saved. Notes appear only for slides that contain them. Lyrics also need a usable arrangement from eligible composed-song data. See View Service Companion and Follow live in Service Companion.

Drawings do not appear on the companion

Drawings and the Laser pointer appear on the slide the companion is showing, the same way they appear on the church screens. A drawing made on another version of the slide stays with that version. If the page asks you to refresh, refresh it and turn Follow live on again.

Changes appear stale

Choose Save before checking the public page. If the editor reports This service changed elsewhere. The latest revision was loaded while your edits were kept. Review them and save again., review the retained edits and choose Save again. Ask attendees to refresh the public page after the save completes. See Share Service Companion.